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How do we handle abusive customers whilst supporting colleagues in the face of conflict? - April's Best Practice Session
Customer interactions are becoming more and more challenging for a variety of reasons; whether itâ?Ts due to customer vulnerability, anger and frustration, stress or mental health issues. Dealing with this behaviour is taking its toll on front line customer service teams, so what are we doing about it and how can we best respond to not only care for the customer but importantly, care for our colleagues?
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