Resources
Handling abusive customers whilst supporting colleagues - April's Best Practice Session
Customer interactions are becoming more and more challenging for a variety of reasons; whether it's due to customer vulnerability, anger and frustration, stress or mental health issues.
Keywords
To download this content, you must be a CCA member
Click here to sign in if you already have login details
If you are a CCA member but don't yet have login details, please click here to create your profile
If you are not a CCA member and are interested in finding out more about joining CCA, please click here
