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Artificial Intelligence (AI) is transforming the outsourcing landscape by enabling companies to automate and streamline their processes, making it easier to manage and optimize outsourced tasks. As AI technologies continue to advance, many businesses are
Catch up on this short industry briefing session where CCA's CEO Anne Marie Forsyth will be sharing the findings from the analysis of 2020-2021, with a particular focus on future scenarios and conclusions to support you as you work towards building a robu
For this research, conducted in association with Annual Platinum Partners Invest Northern Ireland, and Silver Partners Agilisys, we surveyed both BPO operators and in-house providers on their views on some critical issues related to the outsourcing agenda