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Are you ready to transform how you deal with abusive customers?

27 September 2023

Emotion - Establishing emotional connections with customers: What brands need to know

07 April 2020
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Understanding how to leverage human brand attributes to cultivate emotional connection opens up vast potential for brands. This report explores the importance of emotion in CX communications, and how emotion can be used to improve the customer experience.

What's On

Latest news, insight & opinion from CCA

Filtered by

Are you ready to transform how you deal with abusive customers?

Emotion - Establishing emotional connections with customers: What brands need to know

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