The CX Mandate - New global research report now available

Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.

  1. 65% of customer service leaders worldwide are embracing remote or hybrid operating models that accommodate work-from-home as well as working from office as they move forward. With this change, we’re witnessing the rise of a new brand of customer service that’s centred around agility.

    Listen to this webinar with CCA partners Freshworks to learn more.

    Additional resources from Freshworks that may be of interest: 

    9 reasons to deploy live chat

    5 steps to getting AI in customer service right

    5 steps to streamline remote contact center operations


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