'We all face moments of self-doubt. The key is knowing how to move through them with purpose and courage.'

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This summary details key insights from the final Future of Work forum of 2024. Hosted at Barclays' state-of-the-art Sunderland facility, this session provided a comprehensive look into the current and future landscape of customer service and workplace tra

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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.

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Submission deadline officially extended to midnight, 15 November 2024.

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CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024.

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More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.

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Announcing the shortlist for the 2024 Excellence Awards!

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With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.

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CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025

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CCA Future Scenarios Project will guide you to help make the right decisions for your future service and CX proposition

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How can we experiment with the unknown to navigate through periods of change?

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As the sun shines and we are all becoming a little more chilled, it seems cruel to inflict the agony of anticipated exam results on our youngsters. For Scottish students the wait is finally over, exam results arrived on Tuesday. Now of course it's no...

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