Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.

Read more

Priorities around shifting organisational culture and leadership mean businesses require to remodel, reinvent and repurpose their models of work to ensure everyone understands their role in serving the customer.

Read more

In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change

Read more

In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change

Read more

We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!

Read more

Share your views in this new piece of research

Read more

Front and centre regardless of the topic, is how can we best respond to customers and how can we best support our teams. Most businesses are continuing to be impacted by the tight labour market which is having a direct effect on how service is resourced.

Read more

This new CCA report suggests we need to adapt existing human-centric models for working post-pandemic to attract and retain the best talent. In hybrid working environments, models need to be designed around employee-driven flexibility, connectedness, and

Read more

Understanding how your organisation connects and relates to customers requires different thinking. Capturing customer feedback regarding your organisation, product, or service, and use the insights to help create and improve customer experience.

Read more

The State of Customer Engagement Report 2022 reveals that digital customer engagement has made a significant impact - increasing revenue by 70% on average for companies that invested in it. Unsurprisingly, these same companies expect to almost double thei

Read more

Master effortless experiences with 4 digital transformation strategies

Read more

How contact centre leaders are re-writing the customer experience playbook

Read more

See how the changes brought on by COVID-19 reshaped the future of the contact centre and customer service.

Read more

Do you have the right CX partner? TTEC elevates CX with integrated solutions.

Read more

Useful resources and e-books from CCA Partner TTEC

Read more

A flurry of headlines this week underlined the extent to which we are dealing with an increasingly fragmented, and in some ways even polarised, customer base. The Sunday Times Rich List revealed that there are now more than 100 billionaires in the UK...

Read more

As we head into Easter holiday weekend, one thing most of us are likely to experience is crowds, whether it is on the motorway, at the airport or the supermarket. The sight of a heaving mass of strangers between you and where you want to get to is...

Read more

This week marked the 25th anniversary of the internet. We are living in the most ‘connected’ age ever. What could be better? The answer, apparently, is the next evolution of the worldwide web: the ‘Internet of Things’. In e...

Read more

Browsing the news headlines this week you’d be forgiven for thinking you were caught in a timewarp given the excitement generated by news from two very different organisations involving plastic product innovation. The buzz is more understandab...

Read more

Wouldn’t it be nice to be served by a company that not only fulfills your needs to the letter but does it cheerfully and efficiently, and better yet - actually anticipates what you might need in advance? It happened to me this week and I am ...

Read more