CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.
CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.
Dealing with fraud in banking contact centres
My first thought on hearing the unfolding news about the banking LIBOR scandal and other related headlines was how difficult it must be for front-line agents dealing with customers at any of the organisations involved. Equally how difficult it must ...
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