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Creating plans for service transformation

CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen

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Attracting and retaining top talent

Today’s media reports record employment figures and there are now more women working than at any time previously in the UK. Unemployment has fallen by 125,000 to 7.2% which is close to the figure quoted by Mike Carney as his trigger to look at ...

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Home Truths

Home or remote working has been a common phrase in most offices for several years now, but the notion of working outside the traditional environment for contact centre staff is only just beginning to emerge. Currently, home-workers represent less tha...

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Blue sky thinking?

One week today marks the Summer Solstice - the shortest night of the year. The thought of the official start of summer being just days away is a cheery one whether you’re looking forward to Royal Ascot, strawberries and cream at Wimbledon, or p...

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