It's not about the money, right? Cost per call/transaction/interaction - customer service has a price but is it worth it? A question considered by boards and businesses across the country.
It's not about the money, right? Cost per call/transaction/interaction - customer service has a price but is it worth it? A question considered by boards and businesses across the country.
An articled written by Constance Kampfner of the Times discusses how The Financial Conduct Authority has written to the chief executives of more than 3,500 lenders.
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