Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.]]]
Chelmer Housing Partnership (CHP) has once again set the standard for excellence in customer service, earning the prestigious CCA Global Accreditation for Customer Experience©
Since taking over as the operator of the National Lottery in February 2024, Allwyn UK has embraced the power of digital transformation to enhance the lottery experience for millions of players.
Oxfordshire County Council is transforming how they serve the community by reducing complaints and enhancing customer experiences. The shift towards digital and online service provision, with the integration of AI, represents a forward-thinking approach t
Leaders in the CCA network understand that delivering exceptional service is essential for building strong customer relationships. However, organisational politics can distract and erode trust among customers and employees.
After an extensive industry-wide consultation involving over 50 senior leaders and a comprehensive pilot programme, the CCA Global Accreditation for Learning and Development© is now available.
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CCA is launching a new standard for the use of AI and Gen AI in customer service and experience.
Since 2010, Associated British Foods has held the prestigious CCA Global Accreditation for Customer Experience©, showcasing their promise to deliver exceptional service to consumers, business customers, and wholesalers alike.
DPD Ireland, a trailblazer in the parcel delivery industry, has been awarded the prestigious CCA Global Accreditation for Customer Experience© for the 7th consecutive year.
EST celebrates their latest success with the CCA Global Accreditation for Customer Experience©, marking the completion of their 4th annual assessment.
At the heart of People's Postcode Lottery lies an incredible mission: raising funds for charity. Through the collective effort of its players, the lottery has generated over £1.3 billion for good causes. This astounding achievement is a testament to the
The Department for Education (DfE) Customer Services Division has achieved re-assessment to CCA Global Accreditation for Customer Experience©, marking a significant milestone in its journey of transformation.
Celebrating the organisations committed to excellence in customer service through CCA Global Accreditation for Customer Experience©
Since 2006, Scottish Widows has held CCA Global Accreditation for Customer Experience©, reflecting its dedication to service excellence.
More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
Fexco achieves CCA Global Accreditation for Customer Experience©, reaffirming their steadfast commitment to excellence and innovation in serving individuals and businesses worldwide. Fexco proudly earned its initial CCA Global Accreditation© in 2005.
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CCA Global is proud to announce that One Vision Housing, part of the Sovini Group has once again achieved CCA Global Accreditation for Customer Experience©
Glory Global, a leading Japanese company specialising in cash handling technology, has achieved CCA Global Accreditation for Customer Experience© across its UK and Spanish customer experience centres since 2020.
We are thrilled to congratulate the Guinness Partnership on their continued accreditation to CCA Global Accreditation for Customer Experience©. As a leading customer service organisation offering affordable housing, Guinness Housing Partnership operates
The CCA Global VIP lunch celebrates and recognises organisations that have achieved CCA Global Accreditation for Customer Experience©, marking a significant milestone in their journey towards excellence in customer service.
In an era where customer experience is paramount, Coventry Building Society sets benchmarks for excellence that inspire and resonate throughout the financial services industry.
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