State of Customer Engagement Report 2022

The State of Customer Engagement Report 2022 reveals that digital customer engagement has made a significant impact - increasing revenue by 70% on average for companies that invested in it. Unsurprisingly, these same companies expect to almost double their investment by 2025.

Twilio’s State of Customer Engagement Report 2022 shows that customer engagement will become an even more vital part of any successful business strategy over the coming years. The companies that embrace these lessons about the importance of personalization, data ownership, and trust will continue to reap the rewards of this new digital age — and consumers will enjoy better, more trustworthy experiences online.

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