What's On

Latest news, insight & opinion from CCA

LOL! - A new era...

When the term ‘lol’ emerged many people (including myself!) mistakenly thought it was 'lots of love' rather than 'laugh out loud'. Perhaps given the events of last week since Brexit, it could have a new meaning; ‘lol’ - lac...

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More questions than answers

On a day like today it seems impossible to add any sense of perspective to the avalanche of opinions; confusion, elation and fear that arise from the UK's decision to leave the European Union. One thing is certain, the population at large will hav...

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Make the minutes count

One of the greatest quotes attributed to the late Mohammed Ali was, 'Don't count the days, make the days count'. This seems to fly in the face of today's world where we measure everything including the steps we take, rather than just enjoying the...

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Take 2

This week I travelled by train to Leeds and then on to London for meetings with CCA members, mobile operators and Government departments. Having treated myself to first class travel to ensure some hours of uninterrupted work time, I had high expectat...

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A new game?

Last week I had a lovely short break in Portugal and took the opportunity to get some tennis lessons. As someone who has played for a few years in a self styled way I found the new handgrips and feet positioning all a bit weird and after four days co...

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Be mindful

This week was Mental Health Awareness Week - a now high profile campaign kicked off by The Duke and Duchess of Cambridge and Prince Harry. The trio are spearheading the "Heads Together" project in a bid to end stigma surrounding mental heal...

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Chinese Whispers

'Hanging out of a tenement window' and 'an airbrushed version of reality' were two tongue-in-cheek descriptions of social channels given by Gary Ennis at yesterday's CCA Social Media Masterclass in Glasgow. Great for gossip and also a means for peopl...

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Whose experience is it anyway?

I've recently tried to learn Gaelic; a language spoken by my dad's family yet strangely alien to me despite hearing it all around me as a child. Just how hard can it be? Very, as I quickly realised due to stringent grammar much more prescriptive tha...

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Knowing Me Knowing You

During this week everyone has been waxing lyrical about the TV programme 'Gary: Tank Commander’s Leader’s Interviews' and so last night I binged on some catch up. I have to say I haven't laughed so much in a long time, so if you haven't s...

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How did we get here?

This week I experienced that awful sinking feeling when I discovered that my mobile and me were not together; as I arrived at Glasgow Airport for my two day trip to London and sprinting towards security with my mobile boarding pass. Retrieving it was...

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Winning - A bumpy ride

Last Saturday I wakened to find a winning Premium Bond letter in the mail, before we get too excited it was a £25 win, enough to brighten up a gloomy grey Glasgow morning but hardly life changing. By late afternoon I was on to a loser having...

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Avoiding the steely silence

Like most of us I suspect, I’ve learned more about the steel industry in the last week than I have in a lifetime. For something that provides the fabric of our every day lives, whether it is buildings, clothes, chemicals, cars, lamps or drinks ...

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It's how we make people feel..

A fundamental tenet of good customer service was reinforced for me this week: it’s how we make people feel that counts in the long run. People remember how we make them feel. Now before you argue with me – I’m not feeling good so o...

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It started with a Tweet

This year marked the 10th anniversary of Twitter and they celebrated by sending users a loving message, ‘Throughout the years, you’ve made Twitter what it is today and you’re shaping what it will be in the future. Thank you for maki...

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Digital dramas

I was recently at a family birthday dinner with much activity via Facetime round the table; indeed we ended up connecting two relatives from Toronto and Belfast screen to screen, a modern form of cheek to cheek! Not everyone was familiar with the...

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Fear and Fear Again!

Are you energised by the Europe debate; do the options of Brexit versus status quo form dinner table chat? Importantly do you understand the issues at stake, the benefits and deficits of either decision? Predictably the whole project seems to have be...

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When in Rome....

I've just returned from a lovely few days in Rome where I watched the Scotland rugby team beat rivals Italy. Now those of you who know me are probably wondering why I was there as Rugby isn't high on my interest list! Wonderful food, historical sight...

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The Human Paradox

Donald Trump’s recent call for America to boycott Apple products last week was paradoxically tweeted to millions from his iPhone. It seems that for speed and impact there was simply no better medium, although he claims to use an android in para...

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Who you gonna call?

Earlier this week I met with an old colleague who has been responsible for managing emergency service contact centres. We mused about how things are so different with the advent of Twitter, and the progressive launch of new 3 digit numbers 101, 111 a...

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The Dating Game v2.1

Valentine's Day is just around the corner for all those to celebrate their love, whether in long-term relationships or in anticipation of new partners. The dating game has changed radically; for some finding a new partner is as easy as swiping you...

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