Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Visit the Oracle Service Cloud website for more insights.
One of the big challenges facing business today is how to emerge from the pandemic and move to some sort of business as usual, in the next normal.
Findings from CCA Visionaries on the challenges with digital transformation
Building better customer experience in a digital world
Sometimes the definition of 'key' is problematic; one person's key is another person's optional
CTRL ALT DELETE - The Great Reset. The future of work to 2030.
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
The Excellence Awards programme for 2020 launched on the 1st March and is supported by an independent panel of judges from across the CCA network. Are you interested in being part of the Awards review process?
Lenny knows making any kind of change requires original thinking, skill and initiative. If we really want change, we all need to get involved and bring the very best of ourselves to the challenges we face.
Josh joined us for the CCA Summer Convention 2019 and shared a few personal thoughts for CCA members after his talk.
Orla and Carla share two top tips to consider when working in front line operations
An hour with Emma Bell teaching us the importance of building resilience to thrive through any crisis
We invited business leaders experienced in managing homeworking teams to share their experiences and best practice.
Anne Marie Forsyth and Liz Barclay summarise the discussion from CCA's Advisory Board meeting held at the O2, London in April 2019.
Natalie Calvert shares insights on addressing the challenges of remote working, how to create a great remote working culture and how to adapt employee engagement
In this short video, CCA Accredited members explain why CCA Accreditation is important to them
A glimpse into what Joanne Mayer, Customer Operations Director, Co-op Bank means to her colleagues and what she brings to the organisation - a well deserved win.
What does DVLA, Highways England, Scottish Widows, People's Postcode Lottery, Capita, Jigsaw Homes, Poly, Legal & General all have in common?
A new virtual assessment process is in place which allows accreditation to be maintained or achieved throughout the current pandemic.
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