More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.
What's On
Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Welcome to your stressless service resource centre
Focus on digital service channels
Engage fans digitally by connecting cross-channel data with Oracle Unity Customer Data Platform
Service excellence and efficiency can go hand in hand
6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
CCA PARTNERSIf Artificial Intelligence (AI) for the overall business is a red hot topic in C-suites, AI for customer engagement is white hot. No wonder professionals, who had removed AI from their resumes, are scrambling to add it back in!
A 7-Step Approach
Next-Generation Strategies and Best Practices for Customer Service
Customer Service Challenges and Innovations in the Financial Services and Insurance Sectors
Knowledge Management for The Age of Mobile, Social and Multichannel Customer Experiences
CCA PARTNERSWhat you need to do and how you can get there
A Seven Step Roadmap for Success
How British Gas Leveraged Quadient Customer Journey Mapping to Evolve from an Energy Business to a Services Provider
CCA PARTNERSTransforming utilities for the 21st Century
Get free 30-day access to the Leaderboard, courtesy of Quadient.
The Ultimate Guide to Customer Experience | Sabio
Automation and AI that unites all your people | Sabio
Why Managing Customer Expectations will be Critical to the Success of the Automotive Industry
CCA PARTNERSClare Lomax, VP Sales, EMEA at TTEC shares her thoughts on the challenges facing the modern auto industry.
Hear from Paul Turner, IT & Finance Director and Jason Greene, Systems Manager, about how a major contributor to the UK's performing arts supported employees throughout the pandemic with RingCentral Contact Centre and unified communications.
Daljeet Kaur, Valda Energy's Operations Director, explains how RingCentral's solution helped the company prioritise employee wellbeing and keep all service channels open during a time of crisis.
Passionate about providing the best customer service, every day
For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r
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