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Marvin Humes will be gracing the stage at the CCA Gala Dinner and Excellence Awards Ceremony in Glasgow on 25th April 2024!
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Latest news, insight & opinion from CCA
CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
Useful resources and e-books from CCA Partner TTEC
I don't know about you, but this year's US presidential election is as gripping as watching the Grand National. The bookies, or in this case pollsters' favourite was outflanked early in the race, only to recover neck and neck later on.
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Kevin Quantum joins CCA Convention live each day from 1130
People's Postcode Lottery share the benefits to the organisation from CCA accreditation
I was clearing out old boxes from the attic recently. Like many of us the protracted and unpredictable lockdown has caused a review of what 'stuff' we really need. For me there's a sense of grieving when I look at treasured outfits, shoes and bags which n
The public health emergency around coronavirus may not be abating, but businesses cannot wait to take crucial decisions about who works where, now and in the future. Management Today partnered with Hays to ask 280 leaders and senior decision-makers in UK
It's been another busy week at CCA with lots of open sessions. We hosted our regular Women in Leadership event; it's one of my favourites with guaranteed authentic chat from a brilliant group of leaders who are willing to open up and really share.
Leading the charge in CX innovation
Supporting CCA's vision to achieve industry-wide excellence in customer service
The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.
A realisation dawned through the pandemic that what we might have described before as 'regular' jobs became critical and we've publicly recognised those who have helped keep food on our tables, cared for our loved ones ...
As summer ends one of the biggest talking points about the current pandemic is the inconsistencies arising from the various rules, as we emerge from lockdown.
With summer coming to an end, I thought it would be good to take a nostalgic look back to 2017, a time when we thought nothing of international travel, meeting new people, and experiencing new things.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
Sometimes nothing happens for decades and sometimes a decade happens in a weekâ?T is a quote I came across last week whilst on my staycation in St Andrews, Fife.
What does the data tell us about homeworking?
Empower Your Virtual Employees and Unlock Your Team's Potential
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