CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
For over 20 years CCA has provided highly acclaimed collaboration opportunities to develop progressive customer strategies. Leading house-hold brands, public and private, engage in the CCA network. As customer service strategies and operations evolve r
AI drives positive CX transformation, but businesses must look beyond the hype to identify the real value of AI. This webinar will focus on real-world insight and share AI best-practice use cases to explore the power to positively transform business opera
A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l
Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
What do we need to consider for our immediate future and what are the longer-term implications as we move forward to 2021?
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region
How can we experiment with the unknown to navigate through periods of change?