What's On

Latest news, insight & opinion from CCA

Customer service beyond the pandemic

A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l

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A parcel of trust

Who to trust and what to believe are two central issues as we navigate our way through the choppy seas of this pandemic.

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Reflections

Over the festive period many of us had the chance to take stock of our current situation after 9 months of tumultuous change and challenge. One of the most common conversation topics I've heard from friends is their growing sense of what's important, and

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