CCA's events programme offers the latest case studies, research and expert insight to support customer service excellence.
A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l
Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
What do we need to consider for our immediate future and what are the longer-term implications as we move forward to 2021?
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region
How can we experiment with the unknown to navigate through periods of change?
Hundreds of senior professionals responsible for looking after customer needs through these unprecedented times will be together this week to consider what the future of service should look like as we fast forward to 2021.
An out-of-the-box solution to help organisations conform to the intricate requirements of GDPR and successfully manage FOI requests.
Aiding the NHS Business Services Authority in Their Response to Covid-19