Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners of the 2025 CCA Global Excellence Awards - the leading event that recognises world-class achievement in customer service and experience.
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The latest CCA CEO Industry Council Forum session took place at the Gherkin in London in association with partners HP Poly.
Sign up for our virtual certified course now!
Join us for our next best practice forum on 8th Aug as we discuss this hot topic.
Save the date! Secure your place now for the latest CCA Leaders' Summit
Updates from the CCA Leaders' Summit of 2023, hosted by Gallup at The Shard, London.
CCA members have the opportunity to join this event for free!
Join us on Friday 2nd June and enjoy the conversation over a cup of coffee!
We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!
Sign up for this virtual certificated course on 24 May 2023
Working together to support industry-wide excellence in customer service & experience
Catch up on this session where we provide an update on a range of new products and services designed to support customer service and CX leads in the months ahead.
CCA Industry Council's first in-person meeting for two and a half years takes place at the Poly Experience Centre, the Gherkin, London.
Today's world of work is changing; Is the development of your Team Managers keeping pace? New programme intake kicks off on 20 September
Catch up on our latest webinar with RingCentral
CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
How can we experiment with the unknown to navigate through periods of change?
Why are measures of stress and anxiety on the rise, when economists and politicians tell us we have never had it so good?
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Kevin Quantum joins CCA Convention live each day from 1130
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
What does the data tell us about homeworking?
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