Catch up on this session where we provide an update on a range of new products and services designed to support customer service and CX leads in the months ahead.
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Catch up on this session where we provide an update on a range of new products and services designed to support customer service and CX leads in the months ahead.
CCA Industry Council's first in-person meeting for two and a half years takes place at the Poly Experience Centre, the Gherkin, London.
Today's world of work is changing; Is the development of your Team Managers keeping pace? New programme intake kicks off on 20 September
Catch up on our latest webinar with RingCentral
CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
How can we experiment with the unknown to navigate through periods of change?
Why are measures of stress and anxiety on the rise, when economists and politicians tell us we have never had it so good?
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Kevin Quantum joins CCA Convention live each day from 1130
The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.
What does the data tell us about homeworking?
How can we stay positive during periods of uncertainty?
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
The Excellence Awards programme for 2020 launched on the 1st March and is supported by an independent panel of judges from across the CCA network. Are you interested in being part of the Awards review process?
Why is it important to be part of a network of people who have similar aims and values to you?
How do we cope in such uncertain times?
Last week, Gas Networks Ireland hosted a highly successful Centre of Excellence session in Dublin, attended by a hosted of customer service professionals and facilitated by CCA Advisor Una McLoughlin.
Access the highlights and key take-aways from our People & HR Forum, held at CCA HQ on 8 May 2019. Presentations from Standard Life and Coventry Building Society helped shape new concepts on vulnerability, engagement and positive culture change.
Top ten things to take away from our Summer Convention, Inspire Live, and Networking Dinner
With Brexit looming, we have rarely experienced such uncertain times. As a senior business leader, what changing expectations are being presented by your customers and employees and how are you personally managing these? What changes to BAU are you experi
Nationwide Building Society hosted CCA's first Industry Council Thought Leadership Forum of 2019 at their HQ in Swindon bringing together industry leaders from leading brands in private and public sectors to debate current and future service challenges to
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