CCA | What's On

Twilio Masterclass London & Hybrid

04 June 2023
Twilio
Events

CCA PARTNERS

CCA members have the opportunity to join this event for free!

CCA Friday Coffee Club: Customer Loyalty & Value Playbacks

29 May 2023
Events

Join us on Friday 2nd June and enjoy the conversation over a cup of coffee!

Join us for the next Leaders' Summit of 2023!

26 May 2023
Gallup
Events

CCA PARTNERS

We invite you to join us for a day filled with keynote presentation, great discussion, engaging round-table and networking!

How to handle abusive customers

15 May 2023
Events

Sign up for this virtual certificated course on 24 May 2023

CEO Industry Council - Leading a new era for service and CX

04 May 2023
Events

Working together to support industry-wide excellence in customer service & experience

CCA Services Update: What does CCA membership look like? Whats new? How can I get involved?

08 October 2022
Events

Catch up on this session where we provide an update on a range of new products and services designed to support customer service and CX leads in the months ahead.

CEO Industry Council - Leading a new era for service and CX

03 September 2022
Poly
Events

CCA PARTNERS

CCA Industry Council's first in-person meeting for two and a half years takes place at the Poly Experience Centre, the Gherkin, London.

CCA Inspire 2022 - An exclusive progamme for inspiring leaders

15 July 2022
Events

Today's world of work is changing; Is the development of your Team Managers keeping pace? New programme intake kicks off on 20 September

A Contact Centre Industry Reset - Now's the time

21 July 2021
Events

Catch up on our latest webinar with RingCentral

CCA Excellence Awards 2021 - The Winners!

19 March 2021
Events

CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.

David Gram of Diplomatic Rebels presents at CCA Annual Convention 2020

19 November 2020
Events

How can we experiment with the unknown to navigate through periods of change?

Angrynomics with Mark Blyth

17 November 2020
Events

Why are measures of stress and anxiety on the rise, when economists and politicians tell us we have never had it so good?

Magician Kevin Quantum performs live at CCA Convention

03 November 2020
Events

Kevin Quantum joins CCA Convention live each day from 1130

CCA Inspire - An exclusive progamme for inspiring leaders

18 August 2020
Events

The new CCA Inspire programme launches on 24 September to support and inspire a new wave of leaders.

The future of work - By the data

25 June 2020
Events

What does the data tell us about homeworking?

Pandemic Positives

18 June 2020
Events

How can we stay positive during periods of uncertainty?

Online networking forum for CCA Accredited Members

04 June 2020
Events

Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic

The Excellence Awards programme for 2020 launched on the 1st March and is supported by an independent panel of judges from across the CCA network. Are you interested in being part of the Awards review process?