CCA Inspire 2022 - An exclusive progamme for inspiring leaders
Today's world of work is changing; Is the development of your Team Managers keeping pace?
New programme intake kicks off on 20 September
New Session Dates
As one of the most challenging roles in any customer facing operation, it's a position that needs resourced by the best talent, with the skills and capabilities to manage effectively, build confidence, adapt to changing demands, whilst at the same time keeping a close eye on quality and performance.
The Team Manager provides the critical link between customers and business leaders, tasked with delivering a CX strategy.
In today's new world of work:
- Do your Team Managers have the skills to lead and motivate a high performing team?
- Do you invest in their development?
- Do they understand the significance of their role?
- How well do their teams respond to their leadership?
CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.
Topics covered include:
- The new hybrid team manager
- How to optimise hybrid employee engagement
- Improving team performance
- Revolutionising team huddles
“I found the CCA programme an extremely useful experience. It was great to share ideas with people from other companies who are in similar roles to me. During the course I learnt lots of new skills which have helped me develop in my role and I would highly recommend attending future programmes to anyone who has the opportunity.” - Team Leader, Scottish Widows
‘Nathan has developed very quickly in the Team Leader role since taking part in the Inspire Programme. It has really enhanced his confidence and helped him to build strategies to successfully lead a large team of colleagues who look after our customers when they are looking to retire’ – Senior Manager, Scottish Widows
The CCA Inspire programme is hosted online with 2 intakes per year (March and September). If you would like to chat about the benefits of this programme, please get in touch.
CCA members can access the full programme for a discounted fee of £995 plus VAT per person. Click here to reserve your space for the next intake kicking off on 20 September or request more details.
Not a member of CCA? Please contact Katie White, for more information.
T: + 44 141 564 9010
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com