Today's world of work is changing; Is the development of your Team Managers keeping pace? 

New programme intake kicks off on 20 September

New Session Dates

20 September

19 October

09 November

30 November

As one of the most challenging roles in any customer facing operation, it's a position that needs resourced by the best talent, with the skills and capabilities to manage effectively, build confidence, adapt to changing demands, whilst at the same time keeping a close eye on quality and performance.

The Team Manager provides the critical link between customers and business leaders, tasked with delivering a CX strategy.

In today's new world of work:

  • Do your Team Managers have the skills to lead and motivate a high performing team?
  • Do you invest in their development?
  • Do they understand the significance of their role?
  • How well do their teams respond to their leadership?

CCA Inspire is a unique proven and engaging programme focussed on developing those skills and competencies essential for effective and resilient Team Managers in a disrupted world.

Topics covered include:

  • The new hybrid team manager
  • How to optimise hybrid employee engagement
  • Improving team performance
  • Revolutionising team huddles    

Attendee Feedback

“I found the CCA programme an extremely useful experience. It was great to share ideas with people from other companies who are in similar roles to me. During the course I learnt lots of new skills which have helped me develop in my role and I would highly recommend attending future programmes to anyone who has the opportunity.” - Team Leader, Scottish Widows

‘Nathan has developed very quickly in the Team Leader role since taking part in the Inspire Programme. It has really enhanced his confidence and helped him to build strategies to successfully lead a large team of colleagues who look after our customers when they are looking to retire’ – Senior Manager, Scottish Widows 

The CCA Inspire programme is hosted online with 2 intakes per year (March and September). If you would like to chat about the benefits of this programme, please get in touch.

CCA members can access the full programme for a discounted fee of £995 plus VAT per person. Click here to reserve your space for the next intake kicking off on 20 September or request more details.

Not a member of CCA? Please contact Katie White, for more information.