CCA Excellence Awards 2021 - The Winners!
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CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
CCA Chief Executive Anne Marie Forsyth said: 'Many congratulations to all the winners who truly represent the best in customer service. Businesses in the CCA network have been working tirelessly through incredibly challenging times to ensure they continue to provide the best service possible for customers.
'Many lessons have been learned and it is a real privilege to share and celebrate the approaches taken to safeguard excellent practices, supporting customers and employees through a significant period of uncertainty.'
Every shortlisted entrant should be exceptionally proud; each submission demonstrated a serious commitment to superior customer service and the CCA Excellence Awards Judging Panel and Awards Committee had a very difficult task due to the standard of entry.
The benchmark for customer service excellence was raised with organisations 'neck and neck' for the top spot in many of the award categories.
The Winners
CUSTOMER EXPERIENCE BRAND OF THE YEAR
Winner Tesco
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CONTACT CENTRES - GREAT PLACES TO WORK (INHOUSE OPERATIONS)
Winner Coventry Building Society
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CONTACT CENTRES - GREAT PLACES TO WORK (BPO)
Winner Atos
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INNOVATION IN CUSTOMER SERVICE
Winner Standard Life, part of the Phoenix Group
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EXCELLENCE IN SOCIAL RESPONSIBILITY AND AWARENESS
Winner SGN Limited
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BEST CX TRANSFORMATION - INHOUSE TECHNOLOGY SOLUTION
Winner Yodel
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EXCELLENCE IN BUSINESS PROCESS OUTSOURCING COLLABORATION
Winner Webhelp
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Highly Commended
TTEC
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Highly Commended
Volkswagen Group UK
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EXCELLENCE IN SKILLS, LEARNING & DEVELOPMENT
Winner Camelot Lotteries Ltd
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Highly Commended
Police Scotland
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MOST EFFECTIVE VULNERABILITY STRATEGY
Winner Scottish Widows
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Highly Commended
Coventry Building Society
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RISING STAR AWARD
Winner Oliver Stone, The Co-operative Bank
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TEAM LEADER OF THE YEAR
Winner Lauren Alexander, Legal & General
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MANAGER OF THE YEAR
Winner Dan Britton, NHS BSA
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Highly Commended
Charlotte Gower, DVLA
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TEAM OF THE YEAR - GOLD
Winner NHS Business Services Authority
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TEAM OF THE YEAR - SILVER
Winner Standard Life part of the Phoenix Group
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TEAM OF THE YEAR - BRONZE
Winner CALMAC FERRIES LTD
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NEW CATEGORIES INTRODUCED RECOGNISING EFFORT AND RESPONSE TO COVID-19:
OUTSTANDING COMMUNITY SUPPORT AWARD - GOLD
Winner Gas Networks Ireland
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OUTSTANDING COMMUNITY SUPPORT AWARD - SILVER
Winner Capital One
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OUTSTANDING COMMUNITY SUPPORT AWARD - BRONZE
Winner Scottish Widows
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OUTSTANDING HOMEWORKING PROGRAMME AWARD - GOLD
Winner Standard Life, part of the Phoenix Group
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OUTSTANDING HOMEWORKING PROGRAMME AWARD - SILVER
Winner Camelot Lotteries UK Ltd
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OUTSTANDING HOMEWORKING PROGRAMME AWARD - BRONZE
Winner Tesco
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OUTSTANDING LEADER AWARD
Winner Andrew Lustig, DVSA
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OUTSTANDING TEAM AWARD - GOLD
Winner HMRC
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OUTSTANDING TEAM AWARD - SILVER
Winner Serco
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OUTSTANDING TEAM AWARD - BRONZE
Winner Skipton Building Society - Skipton Direct Batty
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OUTSTANDING TECHNOLOGY COLLABORATION AWARD
Winner Natwest Group in Partnership with IBM
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INDIVIDUAL AWARDS
DIRECTOR OF THE YEAR AWARD
Winner Phil O'Shiel, Atos
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DIRECTOR OF THE YEAR AWARD
Winner Andrew Newman, Legal & General
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DIRECTOR OF THE YEAR AWARD
Winner Margaret Mullins, Coventry Building Society
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DIRECTOR OF THE YEAR AWARD
Winner Iain Banks, TTEC
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LIFETIME ACHIEVEMENT AWARD
Winner Margaret Gantly, Irish Water
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MEMBER OF THE YEAR AWARDS
Winner Mark McMahon and Dan Britton, NHS BSA
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MEMBER OF THE YEAR AWARDS
Winner Ross Vincent and Sharon Kerr, Scottish Widows
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MEMBER OF THE YEAR AWARDS
Winner Fiona Montgomery and Lindsey Rigby, Virgin Money
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MEMBER OF THE YEAR AWARDS
Winner Christine Nunn and Jenifer Kane, Student Loans Company
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For more information on the CCA Excellence Awards programme please get in touch.
Sharon Johnston
T: + 44 141 564 9010
E: sharon.johnston@cca-global.com