At the heart of England's strategic road network, National Highways Operations Contact Centre plays a crucial role in ensuring that millions of journeys are safer, smoother, and more reliable every day.
What's On
Latest news, insight & opinion from CCA
Filtered by
What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure? Employee happiness.
Unified suites are the future of CX
This session aims to delve into the challenges faced by team leaders, including managing hybrid teams, and explore strategies for supporting and training them to excel in their roles.
.png)
This summary details key insights from the final Future of Work forum of 2024. Hosted at Barclays' state-of-the-art Sunderland facility, this session provided a comprehensive look into the current and future landscape of customer service and workplace tra
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
Leading brands across all sectors, private and public, acknowledged the need to work together to ensure service is not compromised during the period of transition to a more digital and automated world.
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
Strategies for boosting productivity and achieving customer-centric excellence. Insights from leaders on transformation, preferences and challenges.
.png)
Are you considering entering the prestigious CCA Excellence Awards this year? If so, check out this webinar recording where we provide a full overview of the CCA Global Excellence Awards programme for 2025.
Dealing with fraud in banking contact centres
Cross-collaboration, data and emerging tech
.png)
and conversational AI-readiness in just three steps
The dismal state of AX
Explore the latest in CX solutions, industry best practices, and emerging trends.
Explore the latest in CX solutions, industry best practices, and emerging trends.
It's no coincidence that the most successful products and services are often associated with the strongest brands.
It's no coincidence that the most successful products and services are often associated with the strongest brands.
Recording now available!
Explore the latest insights from CCA Industry Council Thought-Leadership Forum which looked at how leading organisations are leveraging collaborative research, innovative leadership styles, and advanced technologies to drive customer satisfaction and oper
Forget chatbots, generative AI is here. This groundbreaking technology creates human-quality text, images, and code - and it's transforming customer service. Download our report to discover the reality of AI adoption, its potential to enhance experiences,
Cookies
CCA uses cookies to enhance your experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies on cca-global.com.
Please read our cookie policy for more information ACCEPT & CLOSE