We are absolutely delighted to shine a spotlight on the remarkable journey of the Financial Conduct Authority (FCA).
Sign up for our virtual certified course now!
'89% of businesses compete primarily on the basis of customer experience (CX). 73% of consumers say that CX is a deciding factor when making purchase decisions. 42% of customers would not mind paying more when offered a warm and friendly customer experien
Maximising profitability through power of the contact centre
In this broadcast, hosted by CCA CEO, Anne Marie Forsyth with leading expert Matthew Addison, Chief Revenue Officer at Smartnumbers, we explored the challenging landscape of fraud and how it's being presented in the contact centre environment.
Share your views in this new piece of research!
Join us on Friday 2nd June and enjoy the conversation over a cup of coffee!
Share your views in this new piece of research
New Customer Journey Tracker improves how TPR and HGS analyse and engage with customers
CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now