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Latest news, insight & opinion from CCA
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Hear from Customer Experience Manager, Louise Saycell on what accreditation means to their organisation
'89% of businesses compete primarily on the basis of customer experience (CX). 73% of consumers say that CX is a deciding factor when making purchase decisions. 42% of customers would not mind paying more when offered a warm and friendly customer experien
Join us for our next best practice forum on 8th Aug as we discuss this hot topic.
Save the date! Secure your place now for the latest CCA Leaders' Summit
Maximising profitability through power of the contact centre
In this broadcast, hosted by CCA CEO, Anne Marie Forsyth with leading expert Matthew Addison, Chief Revenue Officer at Smartnumbers, we explored the challenging landscape of fraud and how it's being presented in the contact centre environment.
Share your views in this new piece of research!
Join us on Friday 2nd June and enjoy the conversation over a cup of coffee!
Sign up for this virtual certificated course on 24 May 2023
Share your views in this new piece of research
HGS UK and Engage Hub partner with The Pensions Regulator to help optimise customer journeys
CCA PARTNERSNew Customer Journey Tracker improves how TPR and HGS analyse and engage with customers
CCA Best Practice Forum is designed to support collaboration and engagement across the CCA network, exploring operational issues and identifying how to best respond. Sessions are hosted monthly and the links to each session recorded in 2022 can be fou
CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
How can contact centres deliver on this new, urgent imperative? Webinar available on-demand now
Master effortless experiences with 4 digital transformation strategies
How contact centre leaders are re-writing the customer experience playbook
See how the changes brought on by COVID-19 reshaped the future of the contact centre and customer service.
Do you have the right CX partner? TTEC elevates CX with integrated solutions.
Useful resources and e-books from CCA Partner TTEC
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