If you or your employees need to wear a mask while working, you may be concerned about how clear you sound on a call. The design of Poly's EncorePro 500 Series ensures your voice remains clear while you comply with local safety requirements.

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For the last twenty years, companies have been gradually transforming themselves with digital technologies to adapt to new realities of the Internet and mobile. You'll often hear brands discussing their 'digital transformation' initiative. Digital transfo

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U.K. retail giant handles 12 million incoming calls more quickly and efficiently by deriving actionable intent from customer calls, seeing a $10M uplift in sales.

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Your customers span countries, channels, and continents. Twilio makes it easy to reach them everywhere by simplifying communications. Use powerful API tools to communicate with customers on WhatsApp, Facebook Messenger, SMS, Voice, and more.

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Master effortless experiences with 4 digital transformation strategies

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How contact centre leaders are re-writing the customer experience playbook

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See how the changes brought on by COVID-19 reshaped the future of the contact centre and customer service.

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Do you have the right CX partner? TTEC elevates CX with integrated solutions.

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Useful resources and e-books from CCA Partner TTEC

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Empower Your Virtual Employees and Unlock Your Team's Potential

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Read more from our Summer Sponsor Vonage

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Using Twilio, you can deliver exceptional customer experiences from wherever you're working.

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View tutorials & templates from CCA Partner Twilio

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Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations

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Oracle Recognised as a Leaders in the Customer Service Solution Wave

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Visit the Oracle Service Cloud website for more insights.

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