Resources
.png)
Spill the Beans - Beyond the Policy: What Really Reduces Absence in Contact Centres
This month's CCA Coffee Club brought together professionals from across the customer service landscape to tackle a challenge that continues to impact performance, morale, and well-being which is employee absence. Despite years of initiatives, monitoring tools, and policies, absence levels in contact centres remain stubbornly high, often reaching three times the national average.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR STRATEGY AI EMPLOYEEABSENCE WORKFORCEWELLBEING ATTENDANCEMANAGEMENT CONTACTCENTRELEADERSHIP EMPLOYEEENGAGEMENT PEOPLEFIRSTCULTURE LEADERSHIPMATTERS AIINTHEWORKPLACE CUSTOMERSERVICEEXCELLENCE UNDERSTANDINGPEOPLE
To download this content, you must be a CCA member
Click here to sign in if you already have login details
If you are a CCA member but don't yet have login details, please click here to create your profile
If you are not a CCA member and are interested in finding out more about joining CCA, please click here
