Resources
Best Practice Forum 2023
Being a member of CCA offers many opportunities to engage, benchmark, share, debate and network. As a member, you can catch up on CCA Best Practice Forums from throughout 2023 on demand. Our latest session looks at handling abusive customers whilst supporting colleagues in the face of conflict. Missed this session? Catch up now!
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR LOCATIONS STRATEGY BEST PRACTICE CUSTOMER SERVICE CUSTOMER EXPERIENCE CX CONTACT CENTRE CALL CENTRE MESSAGING SERVICES WHATSAPP MESSENGER LIVE CHAT'
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