Hundreds of senior customer service leaders from across the UK and beyond gathered yesterday to celebrate the winners of the 2025 CCA Global Excellence Awards - the leading event that recognises world-class achievement in customer service and experience.
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In this Best Practice Forum, we focus on how organisations are improving customer experiences in the credit application process and when supporting customers facing financial vulnerability.
What if the secret to skyrocketing profits and satisfied customers lies in a metric that most businesses barely even measure? Employee happiness.
Unified suites are the future of CX
This session aims to delve into the challenges faced by team leaders, including managing hybrid teams, and explore strategies for supporting and training them to excel in their roles.
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This summary details key insights from the final Future of Work forum of 2024. Hosted at Barclays' state-of-the-art Sunderland facility, this session provided a comprehensive look into the current and future landscape of customer service and workplace tra
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
Leading brands across all sectors, private and public, acknowledged the need to work together to ensure service is not compromised during the period of transition to a more digital and automated world.
This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.
Strategies for boosting productivity and achieving customer-centric excellence. Insights from leaders on transformation, preferences and challenges.
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Are you considering entering the prestigious CCA Excellence Awards this year? If so, check out this webinar recording where we provide a full overview of the CCA Global Excellence Awards programme for 2025.
Dealing with fraud in banking contact centres
Cross-collaboration, data and emerging tech
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and conversational AI-readiness in just three steps
The dismal state of AX
Explore the latest in CX solutions, industry best practices, and emerging trends.
Explore the latest in CX solutions, industry best practices, and emerging trends.
It's no coincidence that the most successful products and services are often associated with the strongest brands.
It's no coincidence that the most successful products and services are often associated with the strongest brands.
Recording now available!
Explore the latest insights from CCA Industry Council Thought-Leadership Forum which looked at how leading organisations are leveraging collaborative research, innovative leadership styles, and advanced technologies to drive customer satisfaction and oper
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