While AI may be reshaping how we deliver service, the why behind great experiences hasn't changed. Large, well-known brands have a real opportunity - and arguably a responsibility - to lead by example. To set the bar high and show that doing right by cust
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This week began rather inauspiciously with Blue Monday – proclaimed pseudo-scientifically to be the most depressing day of the year with the heady combination of bad weather, darkness, debt, New Year resolution failure and low motivation leve...
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