This week's interview from 2016 with John Hernandez (then COO & SVP of Service Cloud at Salesforce) is a powerful reminder of what happens when the right people connect at the right time, with the right purpose.
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With the pace of change in relation to today's customers, new technologies and business planning, is it possible to predict with any sort of certainty what our businesses may look like in 5-10 years time? Over the past 8 months we have been working ...
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