For the Rewind Finale we're back to 2020 and lockdown where CCA Annual Convention was hosted online for the first time. Thanks to a creative collaboration with The National Theatre of Scotland, we brought a little sparkle and humour to our virtual stage.
On Tuesday, I had the great pleasure of presenting at an event focused on South Africa co-organised by the dti South Africa and Teleperformance. The event probed trends around South Africa as a location for offshored services and more broadly looked ...
Yesterday I was invited to join the debate on the Jeremy Vine show on BBC Radio 2 talking about that old chestnut – offshoring to India. A new twist to the debate, however, was that the cost differential is no longer the biggest factor as the ...
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