CCA is introducing a new service to support business improvement and service transformation. It brings key stakeholders across the business together to explore current operational processes, highlight effectiveness and draw out areas requiring developmen
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.
Employee wellbeing is the main concern for 95% of respondents to a new survey conducted by CCA on future working models.
Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live-chat & messaging, social media and website.
Supporting CCA's vision to achieve industry-wide excellence in customer service
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