Sometimes the definition of 'key' is problematic; one person's key is another person's optional
CCA are conducting new research for 2020, in association with Platinum partners Twilio. The research seeks to understand how working patterns, technology and CX journeys are likely to evolve over the next twelve months, and what new challenges will emerge
New research launched today - The Futre of Work and Automation in CX
CCA outlines new research on how organisations can plan for the future and make the critical decisions that will ensure their continued relevance and also maximise on any opportunities that arise as a result.
Why is it important to companies like Police Scotland, TTEC, Scottish Widow, Oracle, Twilio, Sensée, Poly, SGN and more to be part of the CCA network? Hear from some of the UK's leading CX professionals interviewed recently about what working with CCA me
David Smith, Economic Editor for The Sunday Times, spoke at a recent CCA Advisory Council to share his views on Brexit, and how organisations can maintain good reputations and retain the trust of their customers in times of fast-paced change and uncertain