Innovation has been fast-tracked in responding to unprecedented circumstances. The challenge now is to work towards a new model of service and CX. How can you take your business ‘beyond service’?

We recently caught up with a group of senior decision-makers from across industry for an intimate, insightful and highly valuable discussion. With CCA partners, Oracle, we considered how you can truly differentiate your service and CX proposition. We covered many issues through the session including:

  • As we plan for an adapted future, what are the top priorities for what becomes digital and what doesn’t in the next 12-18 months?
  • What has been the biggest change in customer behaviour in the past 6 months and what do you anticipate will be the biggest change in the months ahead?
  • How much of what has changed during the pandemic will remain in relation to customer service delivery?
  • Has the fallout of Covid irreparably changed our perception of customer service?

This session was delivered in partnership with