While AI may be reshaping how we deliver service, the why behind great experiences hasn't changed. Large, well-known brands have a real opportunity - and arguably a responsibility - to lead by example. To set the bar high and show that doing right by cust
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CCA Global Accreditation for Learning & Developmentâ?<© is a prestigious industry standard that recognises organisations committed to equipping their people with the knowledge, skills, and capabilities needed to excel in customer service
People's Postcode Lottery share the benefits to the organisation from CCA accreditation
The current situation is an ideal time to use CCA Global Standard© to provide reassurance to business leaders and to colleagues that the organisation is complying with industry best practice and is committed to putting colleague and customer needs first.
2020 has proved a remarkable year for all of our members. Customer service delivery and customer experience models have been severely tested as this pandemic played out. But the industry has risen to the challenge and is providing customers with sound gui
Building better customer experience in a digital world
Homeworking has been successfully implemented by many organisations; however, it is important we continue to keep a focus on standards.
Accredited members come together to discuss the challenges faced by organisations through the Covid-19 pandemic
We invited business leaders experienced in managing homeworking teams to share their experiences and best practice.
In this short video, CCA Accredited members explain why CCA Accreditation is important to them
What does DVLA, Highways England, Scottish Widows, People's Postcode Lottery, Capita, Jigsaw Homes, Poly, Legal & General all have in common?
llied Bakeries produce household brands such as Kingsmill, Burgen, Alliosn and Sunblest. They tell us what CCA Global Standard means to them and why accreditation is important
Today's pandemic demands a resilience and a set of rules to thrive, rather than merely survive this period of uncertainty
The plates are shifting beneath our feet as we transition from homeworking as an exception to being much more the rule
During times of uncertainty every business must challenge themselves as to how they can be more helpful
Is it always so easy to spot a vulnerable person?
What good looks like can change as standards rise and the bar gets higher?
Last week, Gas Networks Ireland hosted a highly successful Centre of Excellence session in Dublin, attended by a hosted of customer service professionals and facilitated by CCA Advisor Una McLoughlin.
More than 60 VIP guests celebrated success in meeting the industry benchmark, CCA Global Standard© in June 2019. Special mention to Student Loans Company who was presented with their Gold Award for achieving accreditation for more 15+ years.
Last month, Reading Borough Council reached the landmark achievement in customer service excellence
Highways England to collect CCA Global Standard Silver Award recognising 10 years of CCA Accreditation
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