What's On

Latest news, insight & opinion from CCA

Say a little, mean a lot

There are just two words to sum up the emotion of this past week - THANK YOU. To each and everyone of the 1,000 people who joined us in Edinburgh for our 20th anniversary Convention and Excellence Awards Gala Dinner. We have been completely overwh...

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Every day's a school day

As the sun shines and we are all becoming a little more chilled, it seems cruel to inflict the agony of anticipated exam results on our youngsters. For Scottish students the wait is finally over, exam results arrived on Tuesday. Now of course it's no...

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Showcasing Excellence

Recognition and reward have never been more important than it is today in our very challenging economic climate. CCA are committed to showcasing award winning approaches to customer service – whether that is through organisations achieving an...

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Striving for Excellence

This week, maintaining the theme of capitalising on the good feeling from convention 2011, I want to highlight the importance of recognising the achievements of those working in our sector. Back in January of this year we released our CCA Research ...

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