Recognition and reward have never been more important than it is today in our very challenging economic climate. CCA are committed to showcasing award winning approaches to customer service – whether that is through organisations achieving and being accredited to CCA Global Standard© or through CCA’s annual Excellence Awards programme. 
The CCA Excellence Awards 2012 which are unique in being a peer reviewed awards programme for the customer contact centre. They offer an important way of showcasing your talent, motivating your employees and generating awareness of your organisation through an independent acknowledgement of value, which also offers reassurance to existing and potential customers.
We are delighted to announce that all entries for the CCA Excellence Awards programme have now been allocated to members of the Awards Judging Panel and the judging process is now underway!
The short-list for the Awards 2012 programme will be announced on 30 July - we wish you all the very best of luck!
The CCA Excellence Awards Ceremony will be held on the evening of the 7 November 2012 to close CCA’s Convention 2012. Now in its 18th year, CCA Convention is the long-standing, proven and guaranteed place to deliver the latest research and thought-leadership in customer contact. We invite you to register for your place at this year’s Convention which will take place in Glasgow on 6 & 7 November.  
Please follow this link to take a look at the programme or contact the team to confirm your place. 
We very much look forward to welcoming you in November!