Developed with leading financial services organisations and supported by Smartnumbers, the new framework helps organisations assess and strengthen the operational controls, people and processes that reduce fraud risk and de-risk live customer interactions

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Announcing the finalists! CCA Excellence Awards shine a light on the outstanding people, teams, and organisations driving the future of service and CX.

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Entering awards is not just about trophies, it is about growth, credibility, and connection. The CCA Excellence Awards help organisations benchmark, celebrate success, and inspire progress in customer experience.

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We're proud to announce the winners of the CCA Women in Leadership Awards! These inspiring leaders are shaping our industry - building inclusive cultures, delivering results, and lifting others as they rise. Join us in congratulating them.

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Announcing the finalists! The CCA Women in Leadership Awards shine a light on inspiring individuals who are shaping the future of our industry - creating inclusive cultures, delivering results, and lifting others as they rise.

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'We all face moments of self-doubt. The key is knowing how to move through them with purpose and courage.'

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The Women in Leadership Awards programme is more than a moment of celebration; it's a space for connection, courage, and contribution. Since its beginnings in 2014, this programme has grown from small conversations into a powerful platform to elevate wome

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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.

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Submission deadline officially extended to midnight, 15 November 2024.

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CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024.

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SGN's ongoing success in achieving CCA Global Accreditation for Customer Experience© highlights the value of the accreditation process, bringing benefits such as improved operational efficiency, customer satisfaction, and a clear path for future adva

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Are you considering entering the prestigious CCA Excellence Awards this year? If so, check out this webinar recording where we provide a full overview of the CCA Global Excellence Awards programme for 2025.

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More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.

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We are passionate about diversity and inclusion, valuing the unique qualities that make each individual exceptional. Thrilled to collaborate with local charity Downâ?Ts Syndrome Scotland, we're excited about celebrating Down's Syndrome Awareness Week from

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Announcing the shortlist for the 2024 Excellence Awards!

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CCA Women in Leadership Awards are now open for nomination

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With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.

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Recognition and validation in your professional life play an instrumental role in shaping your self-belief and motivation.

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CCA Global, the leading independent authority and partner of choice for leaders in customer service and experience, launches its Excellence Awards programme for 2024.

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The CCA Excellence Awards programme for 2023 is now open for entry. A number of resources will be introduced to support applicants with their submissions.

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