What's On

Latest news, insight & opinion from CCA

Filtered by

Recommended

The Friday Question: Are we giving enough attention to what's already great?

08 October 2026

We spend a lot of time talking about transformation, performance and what needs to improve. Do we spend enough time recognising what is already excellent and the people behind it?

Spill the Beans - Beyond the Policy: What Really Reduces Absence in Contact Centres

12 September 2025
Resources

This month's CCA Coffee Club brought together professionals from across the customer service landscape to tackle a challenge that continues to impact performance, morale, and well-being which is employee absence. Despite years of initiatives, monitoring t

What's On

Latest news, insight & opinion from CCA

Filtered by

The Friday Question: Are we giving enough attention to what's already great?

Spill the Beans - Beyond the Policy: What Really Reduces Absence in Contact Centres

Cookies