We spend a lot of time talking about transformation, performance and what needs to improve. Do we spend enough time recognising what is already excellent and the people behind it?

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The CCA Women in Leadership awards programme encourages applications from women in in-house operators, outsourcing and BPO providers, as well as the technology, training, and supplier communities. By recognising leadership at all levels, the CCA Women in

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Developed with leading financial services organisations and supported by Smartnumbers, the new framework helps organisations assess and strengthen the operational controls, people and processes that reduce fraud risk and de-risk live customer interactions

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The May Coffee Club brought together customer service leaders to explore a challenge that many organisations are currently grappling with: how to effectively measure performance across chat and messaging channels.

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CCA Global Excellence Awards 2026 Recognise Customer Experience Leaders Across UK Industries

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Announcing the finalists! CCA Excellence Awards shine a light on the outstanding people, teams, and organisations driving the future of service and CX.

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We're proud to announce the winners of the CCA Women in Leadership Awards! These inspiring leaders are shaping our industry - building inclusive cultures, delivering results, and lifting others as they rise. Join us in congratulating them.

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Announcing the finalists! The CCA Women in Leadership Awards shine a light on inspiring individuals who are shaping the future of our industry - creating inclusive cultures, delivering results, and lifting others as they rise.

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'We all face moments of self-doubt. The key is knowing how to move through them with purpose and courage.'

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CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.

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Submission deadline officially extended to midnight, 15 November 2024.

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CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2024.

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More than 20 leading brands marked their achievement of CCA Global Accreditation for Customer Experience© today at a celebratory event in Glasgow.

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Announcing the shortlist for the 2024 Excellence Awards!

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With an illustrious 27-year tenure at Skipton Building Society, Claire Davey is the epitome of dedication to customer service excellence.

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