This week's interview from 2016 with John Hernandez (then COO & SVP of Service Cloud at Salesforce) is a powerful reminder of what happens when the right people connect at the right time, with the right purpose.
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The rise of multi-channel customer contact puts an onus on all of us to identify and deploy the best technologies out there to help us do our jobs better and keep our increasingly demanding customers happy. Sounds simple, doesn’t it ? We all...
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