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CCA Global Announced the Excellence Awards 2026 Winners!

24 April 2026

CCA Global Excellence Awards 2026 Recognise Customer Experience Leaders Across UK Industries

Office for National Statistics: Is hybrid working here to stay?

23 May 2022
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Almost half of working adults were working from home at times during the coronavirus (COVID-19) pandemic, but what will business as usual look like with restrictions lifted?

The CX Mandate - New global research report now available

11 January 2021
Freshworks
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Over 89% of customer service leaders in the UK have seen an increase in support volumes across digital channels like email, live chat & messaging, social media and website.

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Latest news, insight & opinion from CCA

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CCA Global Announced the Excellence Awards 2026 Winners!

Office for National Statistics: Is hybrid working here to stay?

The CX Mandate - New global research report now available

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