While AI may be reshaping how we deliver service, the why behind great experiences hasn't changed. Large, well-known brands have a real opportunity - and arguably a responsibility - to lead by example. To set the bar high and show that doing right by cust
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Apple topped the list of ‘coolest ‘brands in this weeks CoolBrands awards, with Twitter dropping out of the top 20, and Instagram making its debut at number 14. Voters were asked to bear in mind style, innovation, originality, authentic...
I was delighted to be part of Plantronics 50th anniversary celebrations at their fantastic new 'Smart' offices in Swindon last week. Plantronics has been a long standing sponsor of CCA and have contributed significantly over the years to our people ...
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