While AI may be reshaping how we deliver service, the why behind great experiences hasn't changed. Large, well-known brands have a real opportunity - and arguably a responsibility - to lead by example. To set the bar high and show that doing right by cust
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It has been an exciting few weeks and I am delighted at the level of input and feedback we have received from Convention delegates - this will really help shape our agenda for 2013. One of the highlights from the event itself has been the fresh ...
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