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Latest news, insight & opinion from CCA
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CCA Women in Leadership Awards 2025 - The Finalists!

Announcing the finalists! The CCA Women in Leadership Awards shine a light on inspiring individuals who are shaping the future of our industry - creating inclusive cultures, delivering results, and lifting others as they rise.

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A glimpse of the contact centre of the future!

We had our Supplier Council meeting yesterday in London. A great session - lots of really interesting discussion around improving relationships between suppliers and operators to positively impact on service and bottom line results. All of the memb...

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