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CCA Benchmarking: CX - We know where the future is at but how do we get there?

21 December 2022
HGS

CCA PARTNERS

Understanding how your organisation connects and relates to customers requires different thinking. Capturing customer feedback regarding your organisation, product, or service, and use the insights to help create and improve customer experience.

The UK Contact Centre Decision-Maker's Guide 2019-20

07 April 2020
Resources

The 'UK Contact Centre Decision-Makers' Guide (2019/20 - 17th edition)' studies the performance, operations, technology and HR aspects of UK contact centre operations.

What's On

Latest news, insight & opinion from CCA

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CCA Benchmarking: CX - We know where the future is at but how do we get there?

The UK Contact Centre Decision-Maker's Guide 2019-20

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