CCA is delighted to announce the winners of the prestigious CCA Excellence Awards for 2021.
AI drives positive CX transformation, but businesses must look beyond the hype to identify the real value of AI. This webinar will focus on real-world insight and share AI best-practice use cases to explore the power to positively transform business opera
A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l
Today, CCA Global launched new research focused on looking at customer service beyond the pandemic in 2021.