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Are you ready to transform how you deal with abusive customers?

27 September 2023

NEW REPORT: CX - We know where the future is at but how do we get there?

21 July 2023
HGS
Research

CCA PARTNERS

In this new, original research report we explore how different thinking is required when organisations connect and relate to customers. Using insights to help improve customer experience will be critical for the voice of customer to lead successful change

Spill the beans - Customer Service - It's complicated

03 March 2023
Industry news

Front and centre regardless of the topic, is how can we best respond to customers and how can we best support our teams. Most businesses are continuing to be impacted by the tight labour market which is having a direct effect on how service is resourced.

What's On

Latest news, insight & opinion from CCA

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Are you ready to transform how you deal with abusive customers?

NEW REPORT: CX - We know where the future is at but how do we get there?

Spill the beans - Customer Service - It's complicated

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