This week's interview from 2016 with John Hernandez (then COO & SVP of Service Cloud at Salesforce) is a powerful reminder of what happens when the right people connect at the right time, with the right purpose.
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It’s been another busy week at CCA with lots of information sharing and thought-leadership discussions both across the country and across the Atlantic! I was delighted to present yesterday at Verint’s Global Sales Kick-Off event in Atlan...
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