CCA Global is delighted to announce the shortlist of CCA Women in Leadership Awards 2025, a groundbreaking programme designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.

These awards mark a significant step forward in CCA’s commitment to fostering diversity, inclusion, and equity within the community.

The CCA Women in Leadership Awards offer a unique platform to acknowledge leadership excellence at all levels, inviting applications from a broad spectrum of organisations, including in-house operators, outsourcing and BPO providers, as well as academic, technology, training, and supplier communities.

CCA’s Executive Chair, Anne Marie Forsyth, commented, "A huge congratulations to all the shortlisted nominees of this prestigious awards programme. It reflects our ongoing dedication to recognising and promoting the invaluable contributions of leaders in our industry. The calibre of entries was exceptional, and it is now over to the judging panel for the unenviable job of choosing the winners of each category.

“We look forward to celebrating the achievements of these outstanding individuals shortlisted and continuing to support their journey towards excellence."


THE SHORTLIST:

Digital Disruptor Award   
Jacqui Hepburn, NHS 24
Gabby Martin, Concentrix
Tara O'Connor, Scottish Widows

 

Emerging Leader of the Year   
Qianyu Hu, Eternal Glory Law Offices
Katrina O'Brien, Serco
Nayantara Srinivasan, University of Oxford

 

Excellence in Leadership Award    
Samantha Barton, Sopra Steria Limited
Claire Christie, Concentrix
Geraldine Collins, Birmingham City Council
Alexa Collinson, Chase UK
Qianyu Hu, Eternal Glory Law Offices
Kerry Potter, SGN
​Frances White, Lloyds Banking Group

 

Innovation in Action Award    
Raquel Beata Correa, Uisce Éireann
Gemma Crane, Mindset-HR Ltd
Wendy Griffiths, Birmingham City Council
Qianyu Hu, Eternal Glory Law Offices
Catriona Lamb, Energy Saving Trust
Christine Sheerin, NatWest

 

Inspiring Leader of the Year    
Tenisha Bullock, Best Yet Logistics
Qianyu Hu, Eternal Glory Law Offices
Rachel Phillips, DVLA
Linda Spence, SGN
Nayantara Srinivasan, University of Oxford
Niamh Whelan, Lloyds Banking Group
Jen Wright, Department for Education

 

Role Model of the Year    
Gemma Crane, Mindset-HR Ltd
Jayne Ellis, DVLA
Charlotte Hall, Virgin Media O2
Shannon Lines, RAC
Sarah Mckay, Concentrix
Julie Reid, SGN
Nayantara Srinivasan, University of Oxford
Charlotte Tomas, Places for People

 

Women's Network of the Year Award    
Women's Network, Affinity Water
Oxford Women in Engineering (WiE), University of Oxford


The winners will be announced at a prestigious CCA Women in Leadership Summit and Awards Ceremony in Manchester on 11 November. For full details of the event and to book your place click HERE.