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The Friday Question: Are we giving enough attention to what's already great?

08 October 2026

We spend a lot of time talking about transformation, performance and what needs to improve. Do we spend enough time recognising what is already excellent and the people behind it?

Spill the Beans - Flexibility by the Year: Can Annualised Hours Work for Customer Service?

18 September 2026
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The September Coffee Club brought together customer service and operational leaders to explore how annualised hours could support greater flexibility in workforce planning and better align resources with changing customer demand.

What's On

Latest news, insight & opinion from CCA

Filtered by

The Friday Question: Are we giving enough attention to what's already great?

Spill the Beans - Flexibility by the Year: Can Annualised Hours Work for Customer Service?

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