This summer we're rewinding the clock to celebrate the stories, milestones and brilliant people who've been inspirational in shaping customer service and CX.
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This summer we're rewinding the clock to celebrate the stories, milestones and brilliant people who've been inspirational in shaping customer service and CX.
When it comes to agent soft skills, there are some hard truths that contact center leaders must learn. The first hard truth is that soft skills make a huge impact on customer satisfaction and cannot be ignored. Time spent on improving agent soft skills is
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